Frequently Asked Questions
Everything you need to know about shopping at Utopia Records.
How do you ensure vinyl records are not damaged during shipping?
We use specialized, heavy-duty cardboard mailers with extra corner protection and stiffeners to ensure your records arrive in pristine condition without warps or creases.
What is your return policy for opened media?
We accept returns within 30 days for items that are defective or damaged. Please note that for non-defective items, we can only accept returns if the original shrink-wrap is intact.
Do you offer international shipping?
Yes, Utopia Records ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Are the 'Used' records inspected for quality?
Absolutely. Every pre-owned record undergoes a professional cleaning and a rigorous visual grading process (Goldmine Standard) to ensure you know exactly what condition the vinyl and sleeve are in.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.